Frequently Asked Questions
1. What kind of wax are Elevated Ambiance candles made with?
All of our candles are made with a natural soy wax.
2. Are Elevated Ambiance candles natural?
While our candles are made with a natural soy wax, they aren't completely natural. Our scents are created with essential oils and fragrance oils. Some fragrance oils are made with synthetic materials. However, Elevated Ambiance only uses fragrance oils that are phthalate-free, which are safer and healthier than traditional fragrance oils.
3. How often do you release new scents?
As of now, there are no set dates for new scent releases. New candle scents will be tested occasionally, and those that are satisfactory will be released soon after. The best way to be in the know about new scents is to follow us on Instagram or Twitter!
4. How long does it take for orders to process?
Orders are usually processed within 4 business days. However, we ask that you give us 5-8 business days during high volume times.
5. I received my order and one (or more) of my candles is broken. What do I do?
If you find that one of your candles is broken upon receipt, please contact us as soon as possible. You will be asked to provide pictures of your damaged candle(s). Once received, a replacement can be sent at no cost to you.
6. Is wholesale ordering available?
Wholesale candle orders are available, but accepted on a case by case basis. The minimum quantity for a wholesale order is 24 candles with a minimum of 3 scents. Email us with 'Wholesale Inquiry' in the subject line to get more information.